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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Process and update registrations.
   • Interpret and accurately process event registrations according to organisational procedures and timelines.
   • Identify, collect and process missing client information within appropriate timelines.
   • Offer alternatives for unavailable registrations or provide information on waitlist options.
   • Answer client enquiries about costs and other event details.
   • Record client details and financial status of registrations using relevant systems and technology.
   • Accept, process and record requests for amendments or cancellations.
   • Provide details of amendment or cancellation conditions and charges and confirm client understanding.
   • File event registrations according to organisational procedures.
2. Monitor and report on registrations.
   • Check and finalise event registration details within designated timelines.
   • Monitor registrations and generate registration reports for relevant personnel.
   • Identify and report on potential attendance issues emerging from registration information.
   • Prepare and issue client documentation, checking for accuracy and amending as required, within designated timeframes.
   • Generate and distribute final registration reports in agreed formats and styles according to organisational procedures and timelines.
3. Prepare event registration materials.
   • Prepare and check all registration materials and equipment prior to event.
   • Source and prepare required resources to address contingencies.
   • Check and reconfirm arrangements for event access.
4. Set up on-site registration area.
   • Establish contact with venue or site personnel and conduct site inspection, to establish familiarity and facilitate effective communication during event.
   • Locate and check registration set-up against pre-arranged agreements, ensuring traffic management is considered and optimised.
   • Identify registration area safety and access issues and resolve with venue or site personnel.
   • Check efficiency and working order of registration equipment and resolve or report deficiencies.
5. Process on-site registrations.
   • Check attendee registration details and provide event information and admission according to organisational procedures and event deadlines.
   • Identify, record and resolve registration discrepancies according to individual responsibility and organisational procedures.
   • Process on-site event payments.
   • Finalise and store registration records and resources.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

process and administer registrations for six different attendees through to finalisation for at least two different types of events

produce registration reports for each of the above events on:

payment status

special needs or requests

demographics of attendees

attendance

tracking progress towards attendance forecasts

sources of registrations

coordinate registrations at event commencement for at least two different events, one of which must be a face-to-face event, including undertaking each of the following:

preparing registration materials and equipment

setting up registration and access

testing equipment functionality prior to event opening

processing attendee registrations

providing event information

resolving registration discrepancies

complete the above activities within commercial time constraints and deadlines.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

operation systems and software programs used to process and monitor event registrations

information required to administer registrations

registration processes for different event types

event registration materials and resources required for:

face-to-face events

hybrid events

virtual events

features of event programs, schedules, inclusions and specific costs

formats for, inclusions, and uses of:

financial administration documents for payments

event attendance documents

event registration reports

procedures for processing payments:

generating and issuing invoices and credit notes for changed registrations

receiving and recording payments

considerations for on-site registration areas:

adequate space for gathering or moving large numbers of people

access and egress

adequate sun and weather protection

emergency exits

profile of registration area for arriving attendees

safe positioning

safety of electrical cables

agreements with venue or site for registration set-up

considerations for virtual events:

internet access and bandwidth

information sharing protocols

technical requirements for client and attendees

capacity of event platforms.

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